Return Policy
RETURN AND REFUND POLICY
Effective Date: June 15, 2025
Return Window
You have 30 days from the date of delivery to request a return for eligible items.
Eligible Returns
- Unopened, unused products in original packaging
- Products with manufacturing defects
- Items damaged during shipping
- Wrong items sent due to our error
Non-Returnable Items
For health and safety reasons, the following items cannot be returned:
- Opened or used skincare products, serums, moisturizers, or cleansers
- Products without original packaging or labels
- Items damaged by misuse
Return Process
- Contact us at info@oursecretbeauty.com within 30 days of delivery
- Include your order number, a picture of the product being returned and reason for return
- We'll provide return instructions and prepaid shipping label for eligible returns
- Package items securely in original packaging
Return Shipping
- Our error or defective products: We provide free return shipping
- Change of mind: Customer pays return shipping costs
Refunds
- Refunds processed within 5-7 business days after we receive your return
- Original payment method will be credited
- Shipping costs are non-refundable (except for our errors)
Exchanges
We offer exchanges for defective products or shipping errors. Contact us to arrange an exchange.
Contact Information
For return requests or questions:
- Email: info@oursecretbeauty.com
- Phone: 747-257-5383
- Address: 11168 Morrison St. Ste 302, North Hollywood, CA 91601
Restocking Fee
A 15% restocking fee may apply to returns not due to our error.